:root {
  --bg: #F8FAFC;
  --panel: #ffffff;
  --card: #F8FAFC;
  --hover: #F1F5F9;
  --inp: #F8FAFC;
  --ac: #3B82F6;
  --ac2: #2563EB;
  --acg: #EFF6FF;
  --acb: #BFDBFE;
  --green: #10b981;
  --greeng: rgba(16,185,129,.12);
  --tx: #0F172A;
  --tx2: #64748B;
  --tx3: #94A3B8;
  --bd: #E2E8F0;
  --bd2: #CBD5E1;
  --red: #ef4444;
  --redg: #FEE2E2;
  --amb: #f59e0b;
  --ambg: rgba(245,158,11,.1);
  --blu: #3b82f6;
  --bin: #ffffff;
  --bout: #3B82F6;
  --bag: #EFF6FF;
  --shadow: 0 1px 2px rgba(15,23,42,.04),0 2px 8px rgba(15,23,42,.03);
  --shadow-lg: 0 4px 24px rgba(15,23,42,.08);
  --radius: 12px;
  --rail-bg: #1E293B;
  --rail-hover: #334155;
  --rail-icon: #94A3B8;
}
* { margin:0; padding:0; box-sizing:border-box; }
body { font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,'Helvetica Neue',Arial,sans-serif; background:var(--bg); color:var(--tx); height:100vh; overflow:hidden; display:flex; flex-direction:column; -webkit-font-smoothing:antialiased; }
::-webkit-scrollbar { width:4px; height:4px; }
::-webkit-scrollbar-track { background:transparent; }
::-webkit-scrollbar-thumb { background:var(--bd2); border-radius:4px; }

/* LOGIN */
#ls { position:fixed; inset:0; background:linear-gradient(135deg,#eff6ff 0%,#f8fafc 100%); display:flex; align-items:center; justify-content:center; z-index:1000; }
.lb { background:var(--panel); border:1px solid var(--bd); border-radius:20px; padding:44px; width:400px; box-shadow:var(--shadow-lg); }
.ll { display:flex; align-items:center; gap:14px; margin-bottom:36px; }
.ld { width:46px; height:46px; background:linear-gradient(135deg,#3B82F6,#2563EB); border-radius:14px; display:flex; align-items:center; justify-content:center; box-shadow:0 4px 14px rgba(59,130,246,.35); }
.ld-icon { width:22px; height:22px; fill:white; }
.ln { font-size:20px; font-weight:500; color:var(--tx); }
.ls2 { font-size:10px; color:var(--ac2); font-family:'JetBrains Mono',monospace; letter-spacing:2px; text-transform:uppercase; margin-top:2px; }
.fg { margin-bottom:18px; }
.fl { font-size:11px; font-weight:500; color:var(--tx2); letter-spacing:.3px; display:block; margin-bottom:7px; }
.fi { width:100%; background:var(--inp); border:1.5px solid var(--bd); border-radius:10px; padding:11px 14px; font-size:14px; color:var(--tx); outline:none; font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,'Helvetica Neue',Arial,sans-serif; transition:all .2s; }
.fi:focus { border-color:var(--ac); background:#fff; box-shadow:0 0 0 3px var(--acg); }
.fi::placeholder { color:var(--tx3); }
select.fi { cursor:pointer; } .fi option { background:var(--panel); }
textarea.fi { resize:vertical; min-height:90px; line-height:1.6; }
.bp { width:100%; background:linear-gradient(135deg,#3B82F6,#2563EB); border:none; border-radius:10px; color:#fff; font-size:14px; font-weight:500; padding:13px; cursor:pointer; font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,'Helvetica Neue',Arial,sans-serif; transition:all .25s; margin-top:8px; letter-spacing:.2px; }
.bp:hover { transform:translateY(-1px); box-shadow:0 6px 20px rgba(59,130,246,.35); }
.bp:active { transform:translateY(0); }
.le { color:var(--red); font-size:12px; margin-top:10px; text-align:center; display:none; padding:9px; background:var(--redg); border-radius:8px; }

/* TOPBAR */
.tb { background:#F8FAFC; padding:0 24px; height:68px; display:flex; align-items:center; justify-content:center; position:fixed; top:0; left:64px; width:280px; z-index:350; }
.brand { display:flex; align-items:center; gap:12px; }
.bdot { display:flex; align-items:center; justify-content:center; }
.bname { font-size:15px; font-weight:500; color:var(--tx); }
.bsub { font-size:9px; color:var(--tx2); font-family:'JetBrains Mono',monospace; letter-spacing:1.5px; text-transform:uppercase; }
.tbr { display:flex; align-items:center; gap:12px; }
.pill { display:flex; align-items:center; gap:6px; background:var(--acg); border:1px solid var(--acb); border-radius:20px; padding:5px 13px; font-size:11px; font-family:'JetBrains Mono',monospace; color:var(--ac2); }
.dot { width:7px; height:7px; border-radius:50%; background:var(--green); animation:pulse 2.5s infinite; }
.dot.off { background:var(--red); animation:none; } .dot.amb { background:var(--amb); animation:none; }
@keyframes pulse { 0%,100%{opacity:1;box-shadow:0 0 0 0 rgba(16,185,129,.4)} 50%{opacity:.8;box-shadow:0 0 0 4px rgba(16,185,129,.0)} }
.ub { display:flex; align-items:center; gap:8px; font-size:13px; color:var(--tx); }
.ntag { font-size:9px; padding:2px 8px; border-radius:20px; font-family:'JetBrains Mono',monospace; text-transform:uppercase; font-weight:500; letter-spacing:.5px; }
.ntag.admin { background:var(--tx); color:#fff; }
.ntag.supervisor { background:var(--ambg); color:var(--amb); }
.ntag.atendente { background:var(--acg); color:var(--ac2); }
.blg { background:transparent; border:1.5px solid var(--bd); border-radius:8px; color:var(--tx2); font-size:11px; padding:5px 12px; cursor:pointer; font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,'Helvetica Neue',Arial,sans-serif; transition:all .2s; }
.blg:hover { border-color:var(--red); color:var(--red); background:var(--redg); }

/* NAV */
.nav { background:#ffffff; border-bottom:1px solid var(--bd); display:flex; padding:0 8px; gap:0; flex-shrink:0; align-items:center; justify-content:space-between; }
.nb { background:transparent; border:none; color:var(--tx2); font-size:12px; font-weight:500; padding:0 14px; height:46px; cursor:pointer; border-bottom:2.5px solid transparent; transition:all .2s; font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,'Helvetica Neue',Arial,sans-serif; white-space:nowrap; display:flex; align-items:center; justify-content:center; gap:6px; position:relative; letter-spacing:.2px; }
.nb:hover { color:var(--ac2); background:var(--acg); border-bottom-color:var(--acb); }
.nb.active { color:var(--ac2); font-weight:500; border-bottom-color:var(--ac); background:var(--acg); }
.nb .nb-badge { background:#ef4444; color:#fff; border-radius:10px; padding:1px 6px; font-size:10px; font-weight:500; display:none; min-width:18px; text-align:center; line-height:1.6; }
.nb .nb-tip { display:none; position:absolute; bottom:-32px; left:50%; transform:translateX(-50%); background:var(--tx); color:#fff; font-size:10px; padding:3px 8px; border-radius:5px; white-space:nowrap; pointer-events:none; z-index:100; }
.nb:hover .nb-tip { display:block; }
.gear-btn { display:flex; align-items:center; justify-content:center; width:34px; height:34px; background:var(--acg); border:1px solid var(--acb); border-radius:9px; color:var(--ac2); font-size:14px; cursor:pointer; flex-shrink:0; transition:all .2s; }
.gear-btn:hover { transform:rotate(45deg); background:var(--ac); color:#fff; border-color:var(--ac); }
.nav::-webkit-scrollbar { height:0; }
.nav { display:none !important; }

/* LAYOUT */
.app { display:flex; flex:1; overflow:hidden; }

/* SIDEBAR */
.sb { width:280px; flex-shrink:0; background:#F8FAFC; border-right:.5px solid var(--bd); display:flex; flex-direction:column; overflow:hidden; }
.sbh { padding:8px 12px; background:#F8FAFC; }
.sbt { font-size:9px; font-weight:500; color:var(--tx3); letter-spacing:1.5px; text-transform:uppercase; font-family:'JetBrains Mono',monospace; margin-bottom:10px; }
.srch { position:relative; }
.srch input { width:100%; background:#ffffff; border:1.5px solid var(--bd); border-radius:9px; padding:8px 12px 8px 34px; font-size:12px; color:var(--tx); outline:none; font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,'Helvetica Neue',Arial,sans-serif; transition:all .2s; }
.srch input:focus { border-color:var(--ac); background:#fff; box-shadow:0 0 0 3px var(--acg); }
.srch input::placeholder { color:var(--tx3); }
.si { position:absolute; left:11px; top:50%; transform:translateY(-50%); color:var(--tx3); font-size:12px; }
.sbf { display:flex; gap:5px; margin-top:10px; flex-wrap:wrap; }
.fchip { font-size:11px; padding:4px 10px; border-radius:8px; cursor:pointer; border:1.5px solid var(--bd); color:var(--tx2); background:var(--panel); font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,'Helvetica Neue',Arial,sans-serif; transition:all .15s; font-weight:500; }
.fchip:hover { border-color:var(--acb); color:var(--ac2); background:var(--acg); }
.fchip.active { background:var(--ac); border-color:var(--ac); color:#fff; font-weight:500; }
.cl { flex:1; overflow-y:auto; padding:6px 0; background:#F8FAFC; }
.ci { display:flex; align-items:center; gap:10px; padding:12px 16px; margin-left:2px; cursor:pointer; transition:background .15s; border-left:3px solid transparent; }
.ci:nth-child(even) { background:transparent; }
.ci:nth-child(odd)  { background:transparent; }
.ci:hover { background:var(--hover) !important; }
.ci.active { background:#ffffff !important; border-left-color:var(--ac); }
.av { width:44px; height:44px; border-radius:50%; background:linear-gradient(135deg,#DBEAFE,#BFDBFE); display:flex; align-items:center; justify-content:center; font-size:17px; flex-shrink:0; position:relative; }
.avd { position:absolute; bottom:-1px; right:-1px; width:11px; height:11px; border-radius:50%; border:2.5px solid #fff; }
.avd.aberto { background:var(--green); }
.avd.humano { background:var(--ac); }
.avd.fechado { background:var(--tx3); }
.cif { flex:1; min-width:0; }
.cn { font-size:14px; font-weight:500; white-space:nowrap; overflow:hidden; text-overflow:ellipsis; color:var(--tx); }
.cp { font-size:12px; color:var(--tx2); white-space:nowrap; overflow:hidden; text-overflow:ellipsis; margin-top:2px; }
.cm { display:flex; flex-direction:column; align-items:flex-end; gap:3px; }
.ct { font-size:11px; color:var(--tx3); font-family:'JetBrains Mono',monospace; }
.pr { font-size:10px; padding:2px 7px; border-radius:20px; font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,'Helvetica Neue',Arial,sans-serif; font-weight:500; letter-spacing:.2px; }
.pr.urgente { background:var(--redg); color:#991B1B; }
.pr.alta { background:var(--ambg); color:var(--amb); }
.pr.normal { background:#F1F5F9; color:var(--tx2); }
.pr.baixa { background:var(--greeng); color:#065F46; }

/* CHAT */
.cw { flex:1; display:flex; flex-direction:column; overflow:hidden; background:#F8FAFC; }
.es { flex:1; display:flex; flex-direction:column; align-items:center; justify-content:center; color:var(--tx3); gap:14px; }
.es-icon { width:72px; height:72px; background:var(--panel); border:1px solid var(--bd); border-radius:20px; display:flex; align-items:center; justify-content:center; font-size:30px; }
.chd { background:var(--rail-bg); padding:14px 20px; display:flex; align-items:center; gap:12px; flex-shrink:0; }
.chd-back { display:none; background:transparent; border:none; color:#fff; cursor:pointer; font-size:16px; padding:0; flex-shrink:0; }
.chdinfo { flex:1; }
.chdname { font-size:15px; font-weight:500; color:#fff; }
.chdsub { font-size:11px; color:rgba(255,255,255,.65); font-family:'JetBrains Mono',monospace; margin-top:2px; }
.chda { display:flex; gap:6px; align-items:center; flex-wrap:wrap; }
.bs { background:#fff; border:.5px solid var(--bd); border-radius:8px; color:var(--tx2); font-size:12px; padding:5px 12px; cursor:pointer; font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,'Helvetica Neue',Arial,sans-serif; transition:all .2s; white-space:nowrap; display:flex; align-items:center; gap:6px; font-weight:400; }
.bs:hover { border-color:var(--acb); color:var(--ac2); background:var(--acg); }
.bs.red:hover { border-color:rgba(239,68,68,.5); color:var(--red); background:var(--redg); }
.bs.amb:hover { border-color:rgba(245,158,11,.4); color:var(--amb); background:var(--ambg); }
select.bs { cursor:pointer; } select.bs option { background:#fff; color:var(--tx); }
.msgs { flex:1; overflow-y:auto; padding:20px 24px; display:flex; flex-direction:column; gap:4px; background-color:#F8FAFC; background-image:var(--chat-bg-image,none); background-size:cover; background-position:center; scrollbar-width:none; -ms-overflow-style:none; }
.msgs::-webkit-scrollbar { display:none; width:0; height:0; }
.dv { display:flex; align-items:center; gap:10px; color:var(--tx3); font-size:10px; font-family:'JetBrains Mono',monospace; margin:10px 0; letter-spacing:.5px; }
.dv::before,.dv::after { content:''; flex:1; height:1px; background:var(--bd); }
.mg { display:flex; flex-direction:column; margin-bottom:3px; }
.mg.out { align-items:flex-end; } .mg.in { align-items:flex-start; }
.ms2 { font-size:10px; color:var(--tx3); margin-bottom:4px; padding:0 4px; font-weight:500; }
.bub { max-width:62%; padding:10px 14px; border-radius:12px 12px 12px 4px; font-size:13px; line-height:1.6; word-break:break-word; animation:bi .18s ease; }
@keyframes bi { from{opacity:0;transform:translateY(5px)} to{opacity:1;transform:none} }
.bub.in { background:#D9FDD3; border:.5px solid #BBF0C4; border-radius:12px 12px 12px 4px; color:var(--tx); }
.bub.out { background:var(--rail-bg); color:#fff; border-radius:12px 12px 4px 12px; }
.bub.ag { background:#ffffff; border:.5px solid var(--acb); color:var(--ac2); border-radius:12px 12px 4px 12px; font-weight:400; }
.bub.sys { background:rgba(255,255,255,.85); border:.5px solid var(--bd); border-radius:10px; color:var(--tx2); font-size:11px; align-self:center; max-width:80%; text-align:center; }
.bt { font-size:10px; color:var(--tx3); font-family:'JetBrains Mono',monospace; margin-top:4px; padding:0 4px; }
.msg-menu { position:absolute; top:22px; background:var(--card); border:1px solid var(--bd); border-radius:8px; box-shadow:0 4px 16px rgba(15,23,42,.12); flex-direction:column; gap:0; z-index:50; overflow:hidden; min-width:140px; }
.msg-menu button { background:transparent; border:none; border-bottom:1px solid var(--bd); color:var(--tx2); font-size:12px; padding:8px 14px; cursor:pointer; font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,'Helvetica Neue',Arial,sans-serif; white-space:nowrap; transition:background .15s; display:flex; align-items:center; gap:8px; width:100%; text-align:left; }
.msg-menu button:last-child { border-bottom:none; }
.msg-menu button:hover { background:var(--inp); color:var(--tx); }
/* Botão "···" inline, ao lado do nome do remetente (não flutua mais sobre a bolha) */
.msg-dots-inline { background:transparent; border:none; border-radius:50%; width:18px; height:18px; cursor:pointer; color:var(--tx3); font-size:11px; display:inline-flex; align-items:center; justify-content:center; padding:0; flex-shrink:0; transition:background .15s, color .15s; }
.msg-dots-inline:hover { background:rgba(15,23,42,.08); color:var(--tx); }
.mg { position:relative; }

/* INPUT */
.ia { background:#ffffff; border-top:.5px solid var(--bd); padding:12px 18px; display:flex; flex-direction:column; gap:9px; flex-shrink:0; }
.itools { display:flex; gap:6px; align-items:center; flex-wrap:wrap; }
.tb2 { background:var(--panel); border:1.5px solid var(--bd); border-radius:8px; color:var(--tx2); font-size:12px; padding:5px 12px; cursor:pointer; font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,'Helvetica Neue',Arial,sans-serif; transition:all .2s; display:flex; align-items:center; gap:6px; font-weight:400; }
.tb2:hover { border-color:var(--acb); color:var(--ac2); background:var(--acg); }
.ir { display:flex; align-items:flex-end; gap:9px; }
.iw { flex:1; background:#F8FAFC; border:1.5px solid var(--bd); border-radius:13px; padding:9px 14px; display:flex; align-items:flex-end; gap:8px; transition:all .2s; }
.iw:focus-within { border-color:var(--ac); background:#fff; box-shadow:0 0 0 3px var(--acg); }
textarea.mt { flex:1; background:transparent; border:none; outline:none; color:var(--tx); font-size:13px; font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,'Helvetica Neue',Arial,sans-serif; resize:none; max-height:80px; min-height:20px; line-height:1.5; }
textarea.mt::placeholder { color:var(--tx3); }
.snd { width:40px; height:40px; background:var(--ac); border:none; border-radius:11px; color:#fff; font-size:15px; cursor:pointer; display:flex; align-items:center; justify-content:center; flex-shrink:0; transition:all .2s; box-shadow:0 2px 10px rgba(59,130,246,.3); }
.snd:hover { transform:scale(1.08); box-shadow:0 4px 18px rgba(59,130,246,.45); background:var(--ac2); }

/* RESPOSTAS RÁPIDAS */
.rr-popup { position:absolute; bottom:100%; left:0; right:0; background:var(--panel); border:1px solid var(--bd); border-radius:13px; max-height:200px; overflow-y:auto; z-index:50; display:none; box-shadow:var(--shadow-lg); margin-bottom:6px; }
.rr-popup.open { display:block; }
.rr-item { padding:10px 14px; cursor:pointer; transition:background .15s; }
.rr-item:hover { background:var(--hover); }
.rr-atalho { font-size:11px; color:var(--ac2); font-family:'JetBrains Mono',monospace; font-weight:500; }
.rr-txt { font-size:12px; color:var(--tx2); margin-top:3px; white-space:nowrap; overflow:hidden; text-overflow:ellipsis; }

/* TABS */
/* .tb virou position:fixed (só cobre a largura da barra lateral) — as abas
   precisam desse espaço no topo para não ficar por baixo dela. A aba de
   atendimento é exceção: o cabeçalho da conversa (.chd) já ocupa essa
   faixa, à direita da topbar, então começa do topo como no WhatsApp. */
.tc { display:none; flex:1; overflow:hidden; flex-direction:column; margin-left:64px; margin-top:68px; margin-right:34px; transition:margin-right .3s cubic-bezier(.4,0,.2,1); }
.tc.active { display:flex; }
#tc-atendimento { margin-top:0; }

/* DASHBOARD */
.dash { flex:1; overflow-y:auto; padding:24px; display:grid; grid-template-columns:repeat(4,1fr); gap:14px; align-content:start; }
.dcard { background:var(--panel); border:1px solid var(--bd); border-radius:var(--radius); padding:20px; box-shadow:var(--shadow); }
.dcard.wide { grid-column:span 2; }
.dcard.full { grid-column:1/-1; }
.dcard-title { font-size:11px; font-weight:500; color:var(--tx3); text-transform:uppercase; letter-spacing:.8px; margin-bottom:12px; }
.dcard-val { font-size:32px; font-weight:500; color:var(--tx); font-family:'JetBrains Mono',monospace; }
.dcard-sub { font-size:11px; color:var(--tx3); margin-top:4px; }
.bar-wrap { display:flex; flex-direction:column; gap:8px; }
.bar-item { display:flex; align-items:center; gap:10px; font-size:12px; }
.bar-label { width:110px; white-space:nowrap; overflow:hidden; text-overflow:ellipsis; color:var(--tx2); }
.bar-bg { flex:1; height:6px; background:var(--inp); border-radius:3px; overflow:hidden; }
.bar-fill { height:100%; border-radius:3px; background:var(--ac); }
.bar-val { width:24px; text-align:right; color:var(--tx3); font-family:'JetBrains Mono',monospace; font-size:11px; }

/* ÁREAS */
.area { flex:1; overflow-y:auto; padding:24px; }
.section { background:var(--panel); border:1px solid var(--bd); border-radius:var(--radius); padding:22px; margin-bottom:16px; box-shadow:var(--shadow); }
.cfg-section-hdr { display:flex; align-items:center; justify-content:space-between; gap:12px; cursor:pointer; user-select:none; }
.cfg-section-hdr:hover { opacity:.85; }
.cfg-section-body { overflow:hidden; }
.stitle { font-size:12px; font-weight:500; color:var(--ac2); margin-bottom:16px; text-transform:uppercase; letter-spacing:.5px; display:flex; align-items:center; gap:8px; }
.cgrid { display:grid; grid-template-columns:1fr 1fr; gap:12px; }
.cfull { grid-column:1/-1; }
.table { width:100%; border-collapse:collapse; }
.table th { font-size:10.5px; font-weight:500; color:var(--tx3); text-transform:uppercase; letter-spacing:.6px; padding:9px 12px; text-align:left; border-bottom:1.5px solid var(--bd); }
.table td { font-size:13px; padding:11px 12px; border-bottom:1px solid var(--bd); vertical-align:middle; color:var(--tx); }
.table tr:last-child td { border-bottom:none; }
.table tbody tr:hover td { background:var(--hover); }
.btadd { background:var(--ac); border:none; border-radius:9px; color:#fff; font-size:12px; font-weight:500; padding:9px 16px; cursor:pointer; font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,'Helvetica Neue',Arial,sans-serif; margin-bottom:14px; display:inline-flex; align-items:center; gap:7px; transition:all .2s; box-shadow:0 2px 8px rgba(59,130,246,.25); }
.btadd:hover { transform:translateY(-1px); box-shadow:0 4px 14px rgba(59,130,246,.35); background:var(--ac2); }
.btsm { background:var(--card); border:1.5px solid var(--bd); border-radius:6px; color:var(--tx2); font-size:11px; padding:3px 10px; cursor:pointer; font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,'Helvetica Neue',Arial,sans-serif; margin-right:4px; transition:all .2s; font-weight:400; }
.btsm:hover { border-color:var(--acb); color:var(--ac2); background:var(--acg); }
.btsm.red:hover { border-color:rgba(239,68,68,.3); color:var(--red); background:var(--redg); }

/* MODAL */
.mo { position:fixed; inset:0; background:rgba(15,23,42,.4); backdrop-filter:blur(6px); z-index:500; display:none; align-items:center; justify-content:center; }
.mo.open { display:flex; animation:mfade .2s ease; }
@keyframes mfade { from{opacity:0} to{opacity:1} }
.mp { background:var(--panel); border:1px solid var(--bd); border-radius:18px; padding:28px; width:460px; max-height:85vh; overflow-y:auto; box-shadow:var(--shadow-lg); animation:mslide .2s ease; }
@keyframes mslide { from{transform:translateY(12px);opacity:0} to{transform:none;opacity:1} }
.mp::-webkit-scrollbar { width:3px; }
.mt2 { font-size:17px; font-weight:500; margin-bottom:4px; color:var(--tx); }
.ms3 { font-size:11px; color:var(--tx3); margin-bottom:20px; }
.mac { display:flex; gap:8px; margin-top:20px; }
.bcl { background:var(--card); border:1.5px solid var(--bd); border-radius:9px; color:var(--tx2); font-size:13px; padding:9px 18px; cursor:pointer; font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,'Helvetica Neue',Arial,sans-serif; transition:all .2s; font-weight:400; }
.bcl:hover { border-color:var(--bd2); color:var(--tx); }

/* COMANDO */
.cmd-wrap { background:var(--card); border-top:1px solid var(--bd); padding:10px 20px; flex-shrink:0; }
.cmd-label { font-size:10px; color:var(--ac2); font-family:'JetBrains Mono',monospace; letter-spacing:1px; text-transform:uppercase; margin-bottom:7px; font-weight:500; display:flex; align-items:center; gap:6px; }
.cmd-row { display:flex; gap:8px; }
.cmd-input { flex:1; background:var(--inp); border:1.5px solid var(--bd); border-radius:9px; padding:9px 14px; font-size:13px; color:var(--tx); outline:none; font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,'Helvetica Neue',Arial,sans-serif; transition:all .2s; }
.cmd-input:focus { border-color:var(--ac); background:#fff; box-shadow:0 0 0 3px var(--acg); }
.cmd-input::placeholder { color:var(--tx3); }
.cmd-btn { background:var(--ac); border:none; border-radius:9px; color:#fff; font-size:12px; font-weight:500; padding:9px 18px; cursor:pointer; font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,'Helvetica Neue',Arial,sans-serif; transition:all .2s; white-space:nowrap; }
.cmd-btn:hover { transform:translateY(-1px); box-shadow:0 4px 14px rgba(59,130,246,.3); background:var(--ac2); }
.cmd-result { font-size:12px; color:var(--tx2); margin-top:7px; font-family:'JetBrains Mono',monospace; display:none; padding:9px 12px; background:var(--card); border-radius:8px; border:1px solid var(--bd); line-height:1.6; white-space:pre-wrap; max-height:220px; overflow-y:auto; }
.cmd-result.show { display:block; }
.cmd-result.err { color:var(--red); background:var(--redg); border-color:rgba(239,68,68,.2); }

/* ETIQUETA */
.ec { display:inline-flex; align-items:center; gap:4px; font-size:10px; padding:3px 8px; border-radius:20px; font-weight:500; margin:2px; }

/* TOAST */
.toast { position:fixed; bottom:20px; right:20px; background:var(--panel); border:1px solid var(--bd); border-radius:12px; padding:12px 16px; font-size:13px; z-index:999; transform:translateY(60px); opacity:0; transition:all .3s cubic-bezier(.34,1.56,.64,1); max-width:280px; box-shadow:var(--shadow-lg); }
.toast.show { transform:translateY(0); opacity:1; }
.ttitle { font-weight:500; color:var(--ac2); margin-bottom:2px; font-size:13px; }
.toast.err .ttitle { color:var(--red); } .toast.err { border-color:rgba(239,68,68,.2); }

/* NPS */
.nps-stars { display:flex; gap:5px; flex-wrap:wrap; margin-top:10px; }
.nps-n { width:30px; height:30px; border-radius:8px; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:500; cursor:default; font-family:'JetBrains Mono',monospace; }

/* DISPARO */
#diProgBar { transition:width .4s ease; }

/* BARRA ESQUERDA (rail) */
.beBtn { position:relative; width:40px; height:40px; border-radius:10px; display:flex; align-items:center; justify-content:center; color:var(--rail-icon); font-size:17px; cursor:pointer; transition:all .2s; background:none; border:none; }
.beBtn:hover { background:var(--rail-hover); color:#fff; }
.beBtn.active { background:var(--ac); color:#fff; }
.beBadge { position:absolute; top:-3px; right:-3px; background:#ef4444; color:#fff; border-radius:10px; font-size:9px; font-weight:500; padding:1px 4px; min-width:16px; text-align:center; border:2px solid var(--rail-bg); }
.be-label { font-size:7px; font-weight:500; letter-spacing:.4px; color:var(--rail-icon); line-height:1; pointer-events:none; }
.be-sep { width:28px; height:1px; background:rgba(255,255,255,.1); margin:4px 0; flex-shrink:0; align-self:center; }
.btn-periodo { background:var(--card); border:1.5px solid var(--bd); border-radius:7px; color:var(--tx2); font-size:11px; font-weight:500; padding:4px 12px; cursor:pointer; font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,'Helvetica Neue',Arial,sans-serif; transition:all .2s; }

/* Override de inline styles — barra lateral e gavetas */
/* Rail começa em top:0. O respiro pequeno acima é preenchido pelo bloco
   #railBrand (logo + usuário) — o botão Atlas volta a cair na mesma altura
   de antes (~78px), só que agora com conteúdo em vez de espaço vazio. */
#barraEsq { background:var(--rail-bg) !important; border-right:none !important; top:0 !important; padding-top:14px !important; width:64px !important; z-index:300 !important; overflow-y:auto !important; scrollbar-width:none !important; -ms-overflow-style:none !important; }
#barraEsq::-webkit-scrollbar { display:none !important; width:0 !important; height:0 !important; }

/* Barra de etiquetas do protocolo — oculta a pedido do usuário em 2026-07
   (nunca usada). Continua funcionando no código (protocolos.js ainda
   carrega/mostra/esconde normalmente); isso só sobrepõe o display via CSS.
   Ver painel/docs-recursos-ocultos.md para reativar. */
#etiquetasBar { display:none !important; }

/* Faixa à direita — mesma largura dos botões de gaveta, cor da página, sem
   linha de divisão — evita que os botões flutuantes sobreponham o conteúdo. */
#railDireita { position:fixed; top:0; right:0; bottom:0; width:34px; background:var(--bg); z-index:306; pointer-events:none; }
#btnGaveta { background:linear-gradient(180deg,#1E293B,#334155) !important; box-shadow:-2px 0 12px rgba(15,23,42,.3) !important; }

/* Ícones do rail — um único acento azul (ativo), grafite claro (hover) */
#beBtnAguardando,
#beBtnHumano,
#beBtnGrupos,
#beBtnInterno,
#beBtnEmails,
#beBtnAnotacoes,
#beBtnToggleExtra,
#beBtnDashboard,
#beBtnSolicitacoes,
#beBtnContatos,
#beBtnAgendamentos,
#beBtnRespostas { color:var(--rail-icon); }
#beBtnAguardando:hover, #beBtnHumano:hover, #beBtnGrupos:hover, #beBtnInterno:hover,
#beBtnEmails:hover, #beBtnAnotacoes:hover, #beBtnToggleExtra:hover, #beBtnDashboard:hover,
#beBtnSolicitacoes:hover, #beBtnContatos:hover, #beBtnAgendamentos:hover, #beBtnRespostas:hover {
  background:var(--rail-hover); color:#fff;
}
#beBtnAguardando.active, #beBtnHumano.active, #beBtnGrupos.active, #beBtnInterno.active,
#beBtnEmails.active, #beBtnAnotacoes.active, #beBtnToggleExtra.active, #beBtnDashboard.active,
#beBtnSolicitacoes.active, #beBtnContatos.active, #beBtnAgendamentos.active, #beBtnRespostas.active {
  background:var(--ac); color:#fff; box-shadow:none;
}

/* Ícone Configurações (gear) */
#btnMenu.beBtn { color:var(--rail-icon); }
#btnMenu.beBtn:hover { background:var(--rail-hover); color:#fff; }

/* Botões de gaveta na topbar */
#btnGaveta:hover { background:linear-gradient(180deg,#334155,#475569) !important; border-color:rgba(15,23,42,.3) !important; }
#btnGavetaAnotacoes:hover { background:rgba(161,122,0,.9) !important; border-color:rgba(15,23,42,.3) !important; }

/* RESPONSIVO — janela estreita (app ocupando pouco espaço da tela, ex.: ~25%).
   Lista de conversas e chat não cabem lado a lado — alterna como no WhatsApp
   mobile: só um dos dois fica visível por vez (controlado via JS em
   protocolos.js), com botão de voltar no cabeçalho da conversa. */
@media (max-width: 760px) {
  #painelAtendimento, #painelAtendimento .sb { width:100% !important; }
  .chd-back { display:inline-flex; align-items:center; }
}